Private Transfers Holland
- Company Details
1.1 Private Transfers Holland
Website: www.privatetransfersholland.com
Email: info@privatetransfersholland.com
WhatsApp: +31 6 24 54 71 28
Chamber of Commerce (KVK): 57042640
VAT Number (BTW): NL852414912B01
1.2 Private Transfers Holland operates as a professional provider of private transfers, chauffeur services, airport transfers, and VIP transport within the Netherlands and internationally.
- Definitions
In these Terms and Conditions, the following definitions apply:
- Company: Private Transfers Holland
- Client: The person or legal entity making a booking
- Passenger: Any person transported under a booking
- Service: Any transport or chauffeur service provided by the Company
- Booking: A confirmed reservation
- Vehicle: Any vehicle used by the Company
- Pickup Time: The agreed start time of the service
- No Show: Failure to appear within the allowed waiting time
- Force Majeure: Circumstances beyond the Company’s reasonable control
- Scope of Services
3.1 Private Transfers Holland provides professional passenger transport services, including:
- Private transfers
- Airport transfers (including Schiphol Airport)
- Executive and VIP chauffeur services
- Business and corporate transport
- Hourly disposal services
- Private sightseeing tours
3.2 All services are carried out using licensed vehicles operated by professional chauffeurs.
3.3 The Company reserves the right to subcontract licensed third-party providers when operationally required.
3.4 While Private Transfers Holland will make every reasonable effort to provide the exact vehicle category requested by the Client, all vehicles are subject to availability. In certain circumstances, the Company reserves the right to provide an alternative vehicle of equal or higher standard. For example, a minivan may be provided instead of a sedan if operational requirements, passenger comfort, luggage capacity, or the journey type make it necessary.
- Legal Compliance, Licensing and Insurance
4.1 All services are performed in accordance with Dutch law, including the Wet Personenvervoer 2000.
4.2 Chauffeurs are fully licensed and professionally qualified.
4.3 All vehicles are fully insured, including passenger and liability insurance, and maintained according to safety standards.
4.4 Private Transfers Holland may operate electric or hybrid vehicles. Charging stops may be required during longer journeys and are considered part of the service.
- Booking and Agreement
5.1 A booking becomes legally binding once accepted by the Company and payment has been received, unless otherwise agreed in writing.
5.2 By making a booking, the Client confirms acceptance of these Terms and Conditions.
5.3 A deposit may be required. The remaining balance must be paid before the service begins. If full payment is not received, the Company reserves the right to refuse service without refund.
5.4 The Client must provide accurate and complete booking details, including passenger information, luggage, and pickup instructions.
5.5 All quotes are valid for 5 days from the date of issue. After this period, prices and availability may change.
- Prices and Payments
6.1 All prices are quoted in euros and include VAT unless stated otherwise.
6.2 Prices exclude gratuity. Tips are voluntary and at the Client’s discretion.
6.3 Prices are based on the information provided at the time of booking.
6.4 Additional charges may apply for waiting time, extra stops, route changes, charging stops, or additional services requested by the Client.
6.5 Payment must be completed according to the agreed method prior to service delivery unless otherwise agreed.
6.6 Entrance tickets purchased via Private Transfers Holland are non-refundable.
- Changes to Bookings
7.1 Requests for changes must be submitted as early as possible.
7.2 Changes are subject to availability and may result in additional costs.
7.3 The Company reserves the right to refuse changes that are not operationally feasible.
- Waiting Time and Delays
8.1 Passengers must be ready at the agreed Pickup Time.
8.2 For airport pickups, a meet and greet is included. At Amsterdam Schiphol Airport, the standard meeting point is near the train ticket desk unless otherwise instructed.
8.3 For non-airport pickups, 15 minutes of waiting time is included. Additional waiting time is charged at €55–€85 depending on the vehicle.
8.4 For airport pickups, 60 minutes waiting time after landing is included.
8.5 Additional waiting time beyond the included period may be charged.
8.6 Delays caused by traffic, weather, road closures, charging stops, or other circumstances beyond the Company’s control do not entitle the Client to compensation.
- Cancellation Policy
Standard Vehicles:
- More than 72 hours before pickup: Full refund minus 3.5% transaction fee
- Within 72 hours: 50% refund
- Within 48 hours or last-minute bookings: Non-refundable
Sprinter, Minibus and Coach Bookings:
- More than 7 days before pickup: Full refund minus 3.5% transaction fee
- Within 7 days: 50% refund
- Within 72 hours: Non-refundable
No Shows:
- Airport pickups: No arrival within 60 minutes = non-refundable
- Other pickups: No arrival within 30 minutes = non-refundable
Refunds are processed to the original payment method.
- Client Obligations and Conduct
10.1 Clients and passengers must behave respectfully and in accordance with Dutch law.
10.2 Chauffeur instructions must be followed at all times.
10.3 Drivers are professional, discreet, and service-oriented.
10.4 Abusive language, aggressive behavior, discrimination, or inappropriate conduct will not be tolerated.
10.5 The Company reserves the right to refuse or terminate service without refund in such cases.
10.6 All vehicles are strictly non-smoking. Food and beverages are not permitted unless approved in advance.
10.7 Vehicles are delivered in clean condition. A minimum cleaning fee of €250 applies for excessive dirt or damage.
10.8 The Client is responsible for any damage caused to the vehicle.
10.9 Animals are not allowed in any vehicles unless explicitly approved in writing in advance by the Company.
- Luggage Policy
11.1 Luggage must fit safely within the selected vehicle.
11.2 The Client is responsible for booking the correct vehicle category.
11.3 The Company may refuse luggage that exceeds safe capacity.
- Safety and Refusal of Service
12.1 The Company reserves the right to refuse or terminate service if passengers behave in an unsafe, illegal, or disruptive manner.
12.2 No refund will be issued in such cases.
- Lost and Found
13.1 The Company will make reasonable efforts to return lost items.
13.2 Any costs for returning items will be charged to the Client.
13.3 Passengers are responsible for checking belongings before exiting the vehicle.
- Force Majeure
The Company shall not be liable for delays or failure to perform services due to circumstances beyond its control, including but not limited to extreme weather, accidents, strikes, road closures, or government actions.
- Liability
15.1 Liability is limited to the total amount paid for the service.
15.2 The Company is not liable for indirect damages such as missed flights, business losses, or consequential damages.
15.3 Personal belongings are transported at the passenger’s own risk.
- Complaints and Disputes
16.1 Private Transfers Holland is committed to providing excellent customer service and achieving full customer satisfaction.
16.2 If you are not satisfied with the service, please contact us before leaving a negative review to allow us to resolve the issue.
16.3 Complaints must be submitted via email to:
info@privatetrsnsfersholland.com
16.4 Complaints will be reviewed carefully, and we will make every effort to resolve them promptly.
16.5 Our priority is to provide high-quality service and maintain long-term customer satisfaction.
- Privacy and Data Protection
Personal data is processed in accordance with GDPR and is used solely for service execution, communication, and legal compliance.
- Intellectual Property
All website content, branding, logos, and materials are the exclusive property of Private Transfers Holland and may not be used without prior written consent.
- Amendments
The Company reserves the right to amend these Terms and Conditions at any time. Changes apply only to future bookings.
- Governing Law and Industry Standards
20.1 These Terms and Conditions are governed by Dutch law.
20.2 Any disputes shall be submitted to the competent court in the Netherlands.
20.3 Private Transfers Holland operates in accordance with industry standards set by Koninklijk Nederlands Vervoer (KNV).
20.4 Applicable agreements include:
- Severability
If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions remain fully effective.
- Acceptance
By making a booking, the Client confirms that these Terms and Conditions have been read, understood, and accepted in full