FAQ

Frequently Asked Questions
What services does Private Transfers Holland offer?
We offer private chauffeur services for transfers, tours, and transportation throughout the Netherlands and Europe. Our services include airport transfers, city tours, intercity transfers, corporate transfers, and more.
Are tips/gratuity included in the price?
Are tips/gratuity included in the price?
No, the tips are not included in our prices. It’s a common way to show appreciation for good service. The amount of gratuity varies depending on the quality of the service provided, but a general rule of thumb is to tip 15-20% of the fare. You can tip the driver by cash or even by card payment in the vehicle.
Wat are the payment options?
We accept all types of credit cards, including American Express. You can also make payments with iDEAL system online. Also there is a possibilly to pay in cash or by card to the drivers, for extra services used. Yea, You can cancel the reservation 48 hour before the booking time. We assign our skilled drivers 72 hours prior the booking time, to ensure the quality of service we are known for.
Can we cancel the booking?

Yes, You can cancel the reservation 48 hour before the booking time. We assign our skilled drivers 72 hours prior the booking time, to ensure the quality of service we are known for.

Please remember, 50% cancellention fee will be applied if you cancel the reservation less than 48 hours before.

What if my flight is delayed or cancelled?
No need to worry! We monitor all flights in real time and adjust our schedules accordingly. If your flight is delayed, we will ensure that we are present at the airport when you arrive. We allow our customers one hour after landing to come out of the airport, this one hour is free of charge. However, if you are delayed due to reasons such as security, baggage, or any other factor, we charge €50 per hour for the waiting time after the initial free hour. The chauffeur will calculate the charge with you, and you can pay by card or cash directly in the vehicle.
Can we pay on account:
Yes you can pay us by monthy invoice. Monthly invoices are for parmanent customers only. You can contact us for more details by filling up our contact form.
What is the maximum number of passengers that can ride in a taxi?
Our Mercedes minivans are suitable for maximum 8 passengers
Are your chauffeurs professional and licensed?
Yes, all of our chauffeurs are experienced, professional, and licensed to ensure the highest level of service and safety for our customers.
Is smoking allowed in your vehicles?
No, smoking is not allowed in our vehicles. We have a strict no smoking policy to ensure the comfort and safety of all our passengers. Smoking includes all kinds of tobacco products, electronic cigarettes, and vaping devices. We appreciate your cooperation in maintaining a smoke-free environment.
Is eating & drinking allowed?
No, food and drinks are not allowed to consume in our vehicles. We take extra care for hygiene and cleaniness of our cars. Therefore it is not allowed to consume any food and drinks. However free miniral water bottles are always available on our vehicles.
Are pets allowed?
We are animal lovers, but unfortunately we do Not allow pets in the car, because of hygiene purpose. Some of our drivers and customers can be allergic to pets and pets hair.
What is the policy for lost and found items in a taxi?

At Private Transfers Holland, we understand that sometimes items get left behind in our vehicles. We strive to help our customers retrieve their lost items as quickly and efficiently as possible. To that end, we have established the following Lost and Found policy:

  • Promptly report lost items: If you believe you have left an item in one of our vehicles, please contact us as soon as possible. You can call us at +31624547128 during our office hours or email us at info@privatestransfersholland.com
  • Describe the item: Please provide a detailed description of the lost item, including the date and time of your ride, the pick-up and drop-off locations, and any other relevant details that may help us locate your item.
  • Check the vehicle: We will contact the driver of your vehicle to see if your item was found in the vehicle. We will then get back to you with any information we have about your lost item.
  • Securely store lost items: If we find your lost item, we will store it in a secure location and keep a detailed record of the item, including a description and the date it was found.
  • Retrieving lost items: You can retrieve your lost item by arranging to pick it up from our office, or we can arrange to have it shipped to you at your expense. Please note that we may charge a fee for returning lost items to cover the cost of the driver’s time and any shipping or handling fees.
  • Timeframe for reporting lost items: Please report lost items within 24 hours of the ride. This will help ensure that lost items are reported promptly and increase the chances of finding them.